Committed to Patient Satisfaction

The staff at Michiana Behavioral Health is committed to delivering an excellent experience and high-quality care for patients and families. We’ve successfully provided clinical treatment programs that result in positive outcomes year over year. Our child & adolescent programs reported a significant positive change in symptoms and behaviors in 2014 (54% change from admission to discharge), while our adult patients had a reduction in depression and anxiety symptoms, and an increase in daily living skills upon discharge.

To ensure that we’re listening to feedback from those who enter our doors, we ask patients to answer the following survey questions upon discharge. These surveys provide Michiana Behavioral Health with important feedback regarding our services. The survey asks patients to agree/disagree with statements related to the care they received on a 1 – 5 scale, with 1 = strongly disagree and 5 = strongly agree. Here’s how patients rated us in 2018:

Question Rating
I was satisfied with my physician 4.5 out of 5
I felt safe when I was there 4.5 out of 5
I feel better now than when I was admitted 4.7 out of 5
I understand what my medications do and why/how I should take them 4.7 out of 5
I understand the importance of following my discharge plan 4.7 out of 5
I had input into my treatment plan/goals 4.6 out of 5
Overall, I was very satisfied with my treatment 4.6 out of 5

As a Joint Commission-accredited facility, we are committed to positive outcomes for our patients and our families. If you have questions or concerns, please reach out to us.

help

Help Is Right Here

Our Assessment and Referral specialists are available 24 hours a day, seven days a week to schedule a no-cost, mental health assessments. Call 800-795-6252 or visit our facility to get started. For questions about our programs, you can also use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.