Committed to Patient Satisfaction

The staff at Michiana Behavioral Health is committed to delivering an excellent experience and high-quality care for patients and families. We’ve successfully provided clinical treatment programs that result in positive outcomes year over year. Our child & adolescent programs reported a significant positive change in symptoms and behaviors in 2019 (54% change from admission to discharge), while our adult patients had a reduction in depression and anxiety symptoms, and an increase in daily living skills upon discharge.

To ensure that we’re listening to feedback from those who enter our doors, we ask patients to answer the following survey questions upon discharge. These surveys provide Michiana Behavioral Health with important feedback regarding our services. The survey asks patients to agree/disagree with statements related to the care they received on a 1 – 5 scale, with 1 = strongly disagree and 5 = strongly agree. Here’s how patients rated us in 2019:

Question Rating
I felt safe when I was there 4.65 out of 5
I had input into my treatment plan/goals 4.59 out of 5
I feel better now than when I was admitted 4.63 out of 5
I understand the importance of following my discharge plan 4.74 out of 5
I would recommend this facility to someone needing treatment 4.60 out of 5

As a Joint Commission-accredited facility, we are committed to positive outcomes for our patients and our families. If you have questions or concerns, please reach out to us.

Please join in congratulating Becca, Athena, their teams and all who provide Service Excellence to our patients! Kudos for a job well done!

RTC

6th consecutive time in the Top 10 Patient Satisfaction Grand Mean Scores throughout all UHS RTC programs

IOP

2nd time in the Top 10 Patient Satisfaction Grand Mean Scores throughout all UHS RTC programs throughout all UHS IOP programs

help

Help Is Right Here

Our Assessment and Referral specialists are available 24 hours a day, seven days a week to schedule a no-cost, mental health assessments. Call 800-795-6252 or visit our facility to get started. For questions about our programs, you can also use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.